What does the change in intermediate ownership mean?

This change of ownership has been undertaken in order to comply with new European regulations. It is a change of intermediate ownership only and the ultimate owner remains NatWest Group. There are no changes to your existing arrangements with us or services that you use.

No. There is no change to the depositary services you currently receive as a result of the transfer of ownership. The tariffs, fees and charges applicable to your service remain the same. However, in line with standard business practice, we may make changes to tariffs, fees and charges in the future. These will be negotiated and communicated in the usual way.

Yes. RBS International Depositary Services S.A. continues to be your depositary provider. 

Yes. Our contact details haven't changed. All current addresses, phone numbers, and websites remain in use, as do all of the processes you use to interact with us. Your current relationship manager continues to be your main point of contact.

No. There is no change to your Relationship Manager as a result of the transfer.

Yes. If you do not provide the information requested we will still terminate your depositary service.

RBSI DS is authorised by the ECB and regulated by the CSSF. This does not change as a result of the transfer of ownership.

We do not believe that these changes impact your tax position. However, as we do not provide tax advice, if you have any doubt as to the tax implications, you may want to consider seeking independent professional tax advice.

If you wish to make a complaint you can contact us via your usual contact, our telephone numbers, our website, or directly in writing at the following address:

The Square, 40 Avenue J.F. Kennedy L-1855, Luxembourg.

We strive to resolve all complaints as quickly as possible and to your complete satisfaction. If you are not satisfied with our response you can contact the CSSF to seek a resolution. The CSSF can be contacted by e-mail, letter or directly within the CSSF website, following the regulation 16/07 as per “The out-of court complaint resolution of complaints”.

Please note that you have a one-year deadline to do so, starting from the date you informed us of your complaint. You may also ask the CSSF to review your complaint if we have been unable to resolve it within six weeks.

You can contact the CSSF at:

Commission de Surveillance du Secteur Financier
283 Route d’Arlon
L-1150 Luxembourg

Email the CSSF  

Any existing complaints classified as open or unresolved continue to be dealt with by RBSI DS following the complaints' procedure outlined above.

We do not believe there is any customer impact as a result of the change of ownership. However, if you believe this transaction may adversely impact your business please contact us with your concerns at:

Amelia Phillips, Director, RBS International Depositary Services

Telephone: +352 691 256 003 or email Amelia Phillips