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Fraud & Security

Report fraud or suspicious activity

Report a lost or stolen card

OneCard

To report a lost or stolen OneCard

Please call us on:

0345 877 8113

From abroad: +44 2031 264 846.

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Lines are open 24 hours a day. Calls may be recorded

Debit card

To report a lost or stolen debit card

Please call us on:

 0370 600 0459

From abroad: +44 1268 500 813

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Lines are open 24 hours a day. Calls may be recorded.