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Help with eQ Digital Banking
eQ Support Centre
On the eQ support centre, you'll find:
- answers to frequently asked questions
- details on eQ scheduled downtime
- help when using your card reader
and much more.
eQ Helpdesk
If you already use eQ, you can contact the Helpdesk using Web Chat on eQ online banking or email us on:
eQ Helpdesk is available Monday to Friday, 8am - 6pm UK time. Closed on UK bank holidays.
OneCard Helpdesk
Call: 0345 877 8113
From abroad: +44 20 3126 4846
Minicom: 0800 404 6160
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Lines are open Monday to Friday, 8am - 5pm UK time. Closed on UK bank holidays. Calls may be recorded.
OneCard Forms & Guides
Our OneCard forms & guides section contains application forms to request additional cards, terms & conditions and insurance information.
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Reporting fraud
Fraud on your bank account
Visit our fraud & security section to view the appropriate fraud reporting telephone number for your location.
Report fraud on your OneCard
Call 0345 300 4350
From abroad +44 1268 508020
Lines are open 24 hours a day. Calls may be recorded.
Report a lost or stolen card or cheque book
Report a lost or stolen debit card or cheque book
Call 0370 600 0459
From abroad +44 1268 500 813
Lines are open 24 hours a day. Calls may be recorded.
Report a lost or stolen OneCard
Call 0345 877 8113
From abroad +44 2031 264 846
Lines are open 24 hours a day. Calls may be recorded.
Do you want to make a complaint?
We want to make it easy for you to tell us when things go wrong and make sure you're satisfied with how your complaint was resolved.
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Experienced great service from us?
We're really pleased you've had great service from us. Use our online form to nominate the member of staff for a service award.
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Want to leave us some feedback?
You can use our online form to send us some feedback. We're always looking for ways to improve and your feedback is important to us.
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