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For accounts closed due to compliance and regulatory requirements

Corporate account reclaims

Why was the account closed?

As part of our ongoing compliance and regulatory procedures, we must periodically review our records for all our corporate customers and ensure certain information that we hold is up to date. If we do not receive the relevant information within a certain period then we must close the account(s).

How can the funds be reclaimed?

Funds from these account(s) are retained and may be reclaimed subject to completion of the Reclaim form together with a formal payment instruction from appropriately authorised representatives.

How do I start a reclaim request?

Follow our step by step guide on completing and submitting your account reclaim documents. 

  1. 01

    Download a reclaim form

    For accounts with RBS International

    Non Personal Account Reclaim Form (PDF, 138KB)


    For accounts with NatWest International

    Non Personal Account Reclaim Form (PDF, 89KB)

    For accounts with Isle of Man Bank

    Non Personal Account Reclaim Form (PDF, 87KB)

  2. 02

    Complete the forms and gather your documents

    Guidance for corporate intermediaries and direct corporate customers
    Please complete the following documents:

    • a reclaim form (Sections 1,2,3,4 and 5) (see Note 2)
    • for complex structures: a signed/dated copy of the corporate structure showing the relationship from the banked entity to the ultimate beneficial owner (individual)
    • for stand-alone companies: please confirm if there are no layers in the structure and the company is directly owned by the ultimate beneficial owner(s)
    • if the company/entity was incorporated outside one of our jurisdictions (Jersey, Guernsey, Isle of Man, Gibraltar, Luxembourg, United Kingdom), certified evidence of the Company/Entity  still in existence/of good standing
    • signed and dated payment instruction (see Note 1 and Note 2)

    The above list is not definitive. We may request additional information at our discretion.

    Note 1 - The beneficiary account of the reclaim payment has to be the same name as the account which was closed and quoted in Section 2 on the reclaim form.

    Note 2 - The reclaim form and reclaim payment instruction should be authorised in accordance with the mandate held previously by the bank.  In the event that the authorised representative has changed, in addition to completing the Section 4 with details of the new Authorised representative(s), in line with the bank`s own anti-money laundering policy, also provide us with documents to verify a new person`s identity and residential address. 

  3. Guidance for any additional business account holders
    Please complete the following documents:

    • a reclaim form (Sections 1, 2, 3, 4 and 5) (see Note 2)
    • signed and dated payment instruction (see Note 1 and Note 2)

    The above list is not definitive. We may request additional information at our discretion.

    Note 1 - The beneficiary account of the reclaim payment has to be the same name as the account which was closed and quoted in Section 2 on the reclaim form.

    Note 2 - The reclaim form and reclaim payment instruction should be authorised in accordance with the mandate held previously by the bank.  In the event that the authorised representative has changed, in addition to completing the Section 4 with details of the new Authorised representative(s), in line with the bank`s own anti-money laundering policy, also provide us with documents to verify a new person`s identity and residential address. 

  4. 03

    Post your documents

    Please return your documents to the Reclaims team at:

    DSD Reclaims
    P.O. Box 87
    Isle of Man
    IM99 3HS