Complaint Form

Make a complaint online

This form is for Institutional Banking customers with accounts held in Jersey, Guernsey, Isle of Man, London or Luxembourg.

Online complaint form

At RBS International we do everything we can to make sure our customers get the best possible service. However sometimes, we don't get things right.

When that happens, we always encourage you to tell us, so that we can put matters right.

Your Information

We collect and process various categories of personal and financial information throughout your relationship with us, to allow us to provide our products and services and to run our business. For more information about how we use your personal information, the types of information we collect and process and the purposes for which we process personal information, please read our Privacy Notice.

We may update this from time to time and we encourage you to visit our website regularly to stay informed of the purposes for which we process your information and your rights to control how we process it.

Your location:

Are you a resident in the UK? *

This form is for Institutional Banking customers with accounts held in Jersey, Guernsey, Isle of Man, London or Luxembourg.

If your account is held with Royal Bank in the UK, please visit rbs.co.uk/howtocomplain to find out more about making a complaint.

Your details:

What is your name? * Please enter your full name

Are you a RBS International customer? *

Where is your account held? *

Your Sort Code: *

Your Account Number *

Your Sort Code: *

Your Account Number *

Your Sort Code: *

Your Account Number *

Your Sort Code: *

Your Account Number *

Your Sort Code: *

Your Account Number *

Are you a member of staff: Please check this box if you are a member of staff completing this form on behalf of a customer

Yes, I am a member of staff

Staff Member Name *

Staff Member Business Area *

How was the complaint received from the customer? *

How have you attempted to resolve the complaint for the customer? *

What action have you taken to prevent the issue from happening again? *

Your complaint:

Account type you are complaining about: *

Does your complaint relate to a mortgage provided by the bank against a property in the UK which is your home? *

Complaint details: * Please provide as much information as possible, including how you have been affected

Contacting you about your complaint:

Preferred Contact Method: *

Phone Number

Email address

Postal address

Once you've submitted the form, we'll contact you within 5 business days.

Thank you for completing the form.

Your complaint has been submitted and you will be contacted by a complaint handler within 5 business days.

Please note that submissions received after 5pm (UK time) on business days or at any time on non-business days will be treated as received the following business day.

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