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eQ Mobile

Privacy Policy for eQ Mobile

Your information

1.1. We collect and process various categories of personal and financial information throughout your relationship with us, to allow us to provide our products and services and to run our business. This includes basic personal information such as your name and contact details, and information about your financial circumstances, your accounts and transactions. This section sets out how we may share your information with other NatWest Group companies and third parties.

1.2. For more information about how we use your personal information, the types of information we collect and process and the purposes for which we process personal information, please read our full Privacy Notice using the appropriate link below:

RBS International
www.rbsinternational.com/global/privacy-notice.html

Isle of Man Bank
www.iombank.com/global/privacy-notice.html

NatWest International
www.natwestinternational.com/global/privacy-notice.html

1.3. We may update our Privacy Notice from time to time, by communicating such changes to you and/or publishing the updated Privacy Notice on our website. We would encourage you to visit our website regularly to stay informed of the purposes for which we process your information and your rights to control how we process it.

1.4. In respect of any personal information relating to a third party that you provide to us, you must:

  1. notify the third party that you are providing their personal information to us and obtain their permission;
  2. provide the third party with a copy of our Privacy Notice;
  3. promptly notify the third party of any changes to our Privacy Notice that we notify you of; and
  4. ensure that, to the best of your knowledge, the personal information is accurate and up to date, and promptly notify us if you become aware that it is incorrect.

1.5. Your information may be shared with and used by other NatWest Group companies. We will only share your information where it is necessary for us to carry out our lawful business activities, or where it is necessary to comply with laws and regulations that apply to us.

1.6. We will not share your information with anyone outside NatWest Group except:

  1. where we have your permission;
  2. where required for your product or service;
  3. where we are required by law and to law enforcement agencies, judicial bodies, government entities, tax authorities or regulatory bodies around the world;
  4. with other banks and third parties where required by law to help recover funds that have entered your account as a result of a misdirected payment by such a third party;
  5. with third parties providing services to us, such as market analysis and benchmarking, correspondent banking, and agents and sub-contractors acting on our behalf, such as the companies which print our account statements;
  6. with other banks to help trace funds where you are a victim of suspected financial crime and you have agreed for us to do so, or where we suspect funds have entered your account as a result of a financial crime;
  7. with debt collection agencies;
  8. with credit reference and fraud prevention agencies;
  9. with third party guarantors or other companies that provide you with benefits or services (such as insurance cover) associated with your product or service;
  10. where required for a proposed sale, reorganisation, transfer, financial arrangement, asset disposal or other transaction relating to our business and/or assets held by our business;
  11. in anonymised form as part of statistics or other aggregated data shared with third parties; or
  12. where permitted by law, it is necessary for our legitimate interests or those of a third party, and it is not inconsistent with the purposes listed above.

1.7. If you ask us to, we will share information with any third party that provides you with account information or payment services. If you ask a third party provider to provide you with account information or payment services, you’re allowing that third party to access information relating to your account. We’re not responsible for any such third party’s use of your account information, which will be governed by their agreement with you and any privacy statement they provide to you.

1.8. In the event that any additional authorised users are added to your account, we may share information about the use of the account by any authorised user with all other authorised users.

1.9. RBS International will not share your information with third parties for their own marketing purposes without your permission.

1.10. We may transfer your information to organisations in other countries (including to other NatWest Group companies) on the basis that anyone to whom we pass it protects it in the same way we would and in accordance with applicable laws. We will only transfer your information if we are legally obligated to do so, or where the other country has laws that adequately protect your information, or where we have imposed contractual obligations on the recipients that require them to protect your information to the same standard as we are legally required to.